en CB01 OFFICIAL. While you wait to hear if they'll pay your claim, there is almost nothing like the silent buzz at the other end of the line. Or when you say something that requires a response and the world says back, "no worries". There's an art to miscommunication, unthinking, the void, and the customer service call. Phoning it in might just be a necessary part of life. This rough-edged sketch mixing performance art living and film is a study of the phone call, American doofiness, and blank minds under the reign of the corporate call script. Everyone is impotent in the institutional setting.